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Retrieve Dispute Questions

Retrieve a list of questions to ask the Customer when logging a dispute. Each dispute type has a different set of questions.

To retrieve dispute questions, you will need:

ID of the integrated Financial Account linked to the issued card
Dispute type

Endpoint

GET /v1/integrated-cards/{financialAccountId}/dispute-questions/{disputeType}

Authorization Header

Authorization: Bearer <access_token>

Path Parameters

financialAccountId REQUIRED

string (UUID)

ID of the integrated Financial Account. The issued card is linked to this Financial Account.

disputeType REQUIRED

string enum, values: UNAUTHORIZED, MERCHANT_DISPUTE

Type of dispute. The following values are supported:

UNAUTHORIZED Cardholder has reported unauthorized transactions on the card.
MERCHANT_DISPUTE Carholder has reported an issue with the merchant (such as an incorrect charge or merchandise not received).

Request Body

None

Returns

Returns an array of Dispute Question objects.

SAMPLE RESPONSE

				
					[
  {
    "questionCode": "6985",
    "questionDescription": "Did the customer contact the merchant",
    "disputeQuestionDatatype": "MULTIPE_CHOICE",
    "choices": [
      "yes",
      "no"
    ],
    "isRequired": true,
    "parentQuestionCode": "7465"
  },
  {...},
  {...}
]