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Dispute Object

The Dispute Detail object represents details for a dispute that has been logged for an issued card. A dispute can be logged against one or more transactions.

Attributes

disputeType

string enum, values: UNAUTHORIZED, MERCHANT_DISPUTE

Type of dispute. The following values are supported:

UNAUTHORIZED Cardholder has reported unauthorized transactions on the card.
MERCHANT_DISPUTE Carholder has reported an issue with the merchant (such as an incorrect charge or merchandise not received).

disputeDescription

string

Details about the dispute.

disputedTransactions

array

List of disputed transactions.

transactionId

string (UUID)

ID of the disputed transaction.

disputeAmount

string (currency)

Disputed amount. This should be less than the transaction amount.

disputeReason

string enum

values when disputeType is UNAUTHORIZED: UN_AUTH_POS_TXN, UN_AUTH_ATM_WITHDRAWAL, UN_AUTH_ONLINE_PURCHASE, UN_CHARGE_AFTER_SUB_CANCELLED, CHARGE_WITHOUT_CONSENT

values when disputeType is MERCHANT_DISPUTE: ATM_REQ_NOT_FULFILLED, DOLLAR_AMT_SALE_INCR, DISPUTE_ON_ENTIRE_CHARGE, MERCH_NOT_RECEIVED, MERCH_RETURNED, ENCLOSING_EXPLANATION, DUP_TRANSACTION, CREDIT_SLIP_CHARGE_APPLIED, CREDIT_SLIP_CHARGE_NOT_APPLIED, HOTEL_RESERVE_CANCEL, RECEIVED_CANCEL_NUMBER, OTHERS, CHARGE_AFTER_SUB_CANCELLED, PAID_BY_OTR_MEANS

Reason for the transaction dispute.

The following values are supported for unauthorized transactions (disputeType is UNAUTHORIZED):

UN_AUTH_POS_TXN Unauthorized point of sale (POS) transaction.
UN_AUTH_ATM_WITHDRAWAL Unauthorized ATM withdrawal.
UN_AUTH_ONLINE_PURCHASE Unauthorized online purchase.
UN_CHARGE_AFTER_SUB_CANCELLED Charge after subscription cancellation.
CHARGE_WITHOUT_CONSENT Charge without consent.

The following values are supported for merchant disputes (disputeType is MERCHANT_DISPUTE):

ATM_REQ_NOT_FULFILLED ATM request was not fulfilled.
DOLLAR_AMT_SALE_INCR Dollar amount sale was increased.
DISPUTE_ON_ENTIRE_CHARGE Dispute on the entire charge or a portion of the charge.
MERCH_NOT_RECEIVED Merchandise was not received.
MERCH_RETURNED Merchandise was returned.
ENCLOSING_EXPLANATION Enclosing explanation or did not receive merchandise or service.
DUP_TRANSACTION Duplicate transaction.
CREDIT_SLIP_CHARGE_APPLIED Received credit slip but charge was applied to the account.
CREDIT_SLIP_CHARGE_NOT_APPLIED Received credit slip but charge has not been applied to the account yet.
HOTEL_RESERVE_CANCEL Canceled hotel reservation.
RECEIVED_CANCEL_NUMBER Received cancellation number.
OTHERS Other reasons.
CHARGE_AFTER_SUB_CANCELLED Charge after subscription cancelled.
PAID_BY_OTR_MEANS Paid by other means.

financialAccountId

string (UUID)

ID of the integrated Financial Account. The issued card is linked to this Financial Account.

disputeCasenumber

string

Unique case number assigned to the dispute.

Dispute Object

				
					{
  "disputeType": "UNAUTHORIZED",
  "disputeDescription": "Transaction not made by the cardholder",
  "disputedTransactions": [
    {
      "transactionId": "af3c4bf0-fb83-46ac-b4de-d164db5e49a0",
      "disputeAmount": "560.50",
      "disputeReason": "UN_AUTH_ONLINE_PURCHASE"
    }
  ],
  "financialAccountId": "7d08a89d-2ac5-4ed3-a6ca-ad7c974c994e",
  "disputeCaseNumber": "665423"
}