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The Dispute object represents a dispute that has been logged for an issued card. A dispute can be logged against one or more transactions.
disputeType
string enum, values: UNAUTHORIZED, MERCHANT_DISPUTE
Type of dispute. The following values are supported:
disputeDescription
string
Details about the dispute.
disputedTransactions
array
List of disputed transactions.
transactionId
string (UUID)
ID of the disputed transaction.
disputeAmount
string (currency)
Disputed amount. This should be less than the transaction amount.
disputeReason
string enum
Reason for the transaction dispute. The following values are supported.
Unauthorized Transactions (disputeType = UNAUTHORIZED) |
|
---|---|
Value |
Description |
CHARGE_WITHOUT_CONSENT |
Charge without consent. |
UN_AUTH_ATM_WITHDRAWAL |
Unauthorized ATM withdrawal. |
UN_AUTH_ONLINE_PURCHASE |
Unauthorized online purchase. |
UN_AUTH_POS_TXN |
Unauthorized point of sale (POS) transaction. |
UN_CHARGE_AFTER_SUB_CANCELLED |
Charge after subscription cancellation. |
Merchant Disputes (disputeType = MERCHANT_DISPUTE) |
|
---|---|
Value |
Description |
ATM_REQ_NOT_FULFILLED | ATM request was not fulfilled. |
CHARGE_AFTER_SUB_CANCELLED |
Charge after subscription cancelled. |
CREDIT_SLIP_CHARGE_APPLIED |
Received credit slip but charge was applied to the account. |
CREDIT_SLIP_CHARGE_NOT_APPLIED |
Received credit slip but charge has not been applied to the account yet. |
DISPUTE_ON_ENTIRE_CHARGE | Dispute on the entire charge or a portion of the charge. |
DOLLAR_AMT_SALE_INCR | Dollar amount sale was increased. |
DUP_TRANSACTION |
Duplicate transaction. |
ENCLOSING_EXPLANATION |
Enclosing explanation or did not receive merchandise or service. |
HOTEL_RESERVE_CANCEL |
Canceled hotel reservation. |
MERCH_NOT_RECEIVED | Merchandise was not received. |
MERCH_RETURNED | Merchandise was returned. |
OTHERS |
Other reasons. |
PAID_BY_OTR_MEANS |
Paid by other means. |
RECEIVED_CANCEL_NUMBER |
Received cancellation number. |
financialAccountId
string (UUID)
ID of the integrated Financial Account. The issued card is linked to this Financial Account.
disputeCasenumber
string
Unique case number assigned to the dispute.
Dispute Object
{
"disputeType": "UNAUTHORIZED",
"disputeDescription": "Transaction not made by the cardholder",
"disputedTransactions": [
{
"transactionId": "af3c4bf0-fb83-46ac-b4de-d164db5e49a0",
"disputeAmount": "560.50",
"disputeReason": "UN_AUTH_ONLINE_PURCHASE"
}
],
"financialAccountId": "7d08a89d-2ac5-4ed3-a6ca-ad7c974c994e",
"disputeCaseNumber": "665423"
}
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Services Agreement | Privacy Policy | RocketFNCL | © 2023 by Rocket Financial Inc. All rights reserved.
Services Agreement | Privacy Policy | RocketFNCL | © 2023 by Rocket Financial Inc. All rights reserved.
Services Agreement | Privacy Policy | RocketFNCL
© 2023 by Rocket Financial Inc. All rights reserved.