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The Dispute Detail object represents details for a dispute that has been logged for an issued card. A dispute can be logged against one or more transactions.
disputeType
string enum, values: UNAUTHORIZED, MERCHANT_DISPUTE
Type of dispute. The following values are supported:
disputeDescription
string
Details about the dispute.
disputedTransactions
array
List of disputed transactions.
transactionId
string (UUID)
ID of the disputed transaction.
disputeAmount
string (currency)
Disputed amount. This should be less than the transaction amount.
disputeReason
string enum
values when disputeType is UNAUTHORIZED: UN_AUTH_POS_TXN, UN_AUTH_ATM_WITHDRAWAL, UN_AUTH_ONLINE_PURCHASE, UN_CHARGE_AFTER_SUB_CANCELLED, CHARGE_WITHOUT_CONSENT
values when disputeType is MERCHANT_DISPUTE: ATM_REQ_NOT_FULFILLED, DOLLAR_AMT_SALE_INCR, DISPUTE_ON_ENTIRE_CHARGE, MERCH_NOT_RECEIVED, MERCH_RETURNED, ENCLOSING_EXPLANATION, DUP_TRANSACTION, CREDIT_SLIP_CHARGE_APPLIED, CREDIT_SLIP_CHARGE_NOT_APPLIED, HOTEL_RESERVE_CANCEL, RECEIVED_CANCEL_NUMBER, OTHERS, CHARGE_AFTER_SUB_CANCELLED, PAID_BY_OTR_MEANS
Reason for the transaction dispute.
The following values are supported for unauthorized transactions (disputeType is UNAUTHORIZED):
The following values are supported for merchant disputes (disputeType is MERCHANT_DISPUTE):
financialAccountId
string (UUID)
ID of the integrated Financial Account. The issued card is linked to this Financial Account.
disputeCasenumber
string
Unique case number assigned to the dispute.
disputeStatus
string enum, values: LOGGED, IN_REVIEW, ACCEPTED, DECLINED, CARDHOLDER_WIN
Status of the dispute. The following values are supported:
logDateTime
string (date-time)
Date and time the dispute was created in the RocketKOR system.
Dispute Detail Object
{
"disputeType": "UNAUTHORIZED",
"disputeDescription": "Transaction not made by the cardholder",
"disputedTransactions": [
{
"transactionId": "af3c4bf0-fb83-46ac-b4de-d164db5e49a0",
"disputeAmount": "560.50",
"disputeReason": "UN_AUTH_ONLINE_PURCHASE"
}
],
"financialAccountId": "7d08a89d-2ac5-4ed3-a6ca-ad7c974c994e",
"disputeCaseNumber": "665423",
"disputeStatus": "LOGGED",
"logDateTime": "2023-02-13T01:18:02.049Z"
}
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Services Agreement | Privacy Policy | RocketFNCL | © 2023 by Rocket Financial Inc. All rights reserved.
Services Agreement | Privacy Policy | RocketFNCL | © 2023 by Rocket Financial Inc. All rights reserved.
Services Agreement | Privacy Policy | RocketFNCL
© 2023 by Rocket Financial Inc. All rights reserved.