Learn / Accounts / Customer Accounts
A Customer is an individual or business that you intend to conduct business with on the RocketKOR platform.
As a first step, you must create a Customer Account for the business or individual within one of your Child Business Accounts. You can create Customer Accounts using the RocketKOR APIs or Portal.
When creating a Customer Account, a profile for the Customer is created with their name and contact information. The profile is the most basic level of information required to create the Customer. Certain types of Financial Accounts may require additional customer information that will be appended as additional details (enhanced PII details, identity documents, etc.).
The profile information will be different depending on whether the Customer is an individual or business.
Before you can conduct transactions with a Customer, you must attach at least one Financial Account to their Customer Account.
A Financial Account contains the details required to identify and transact with that account. For example, suppose the Customer owns an external checking account at a third-party financial institution (such as a Chase Manhattan checking account). The RocketKOR Financial Account would include a name to identify the checking account in RocketKOR, the financial institution routing number, and the bank account number.
An unlimited number of Financial Accounts can be associated with a Customer.
You can create Customer Financial Accounts using the RocketKOR APIs or Portal. In addition, Rocket’s Capture feature and API can be used to securely capture details and create a Customer Account and/or Financial Account.
Customers are assigned a status in RocketKOR. A Business Account can only conduct transactions with Customers that have an Active status.
A Customer can have one of the following statuses:
Active The Customer is active on the RocketKOR platform. You can conduct transactions with the Customer’s Financial Accounts.
Suspended The Customer has been temporarily suspended. You cannot conduct transactions with any of the Customer’s Financial Accounts.
Note that alternatively you can suspend a specific Customer Financial Account; in this case, only transactions with that specific Financial Account would be suspended.
© 2022 Rocket Financial. All rights reserved. RocketFNCL, RocketKOR, RocketBNK are trade names of Rocket Financial Inc.
Services Agreement | Privacy Policy | RocketFNCL | © 2023 by Rocket Financial Inc. All rights reserved.
Services Agreement | Privacy Policy | RocketFNCL | © 2023 by Rocket Financial Inc. All rights reserved.
Services Agreement | Privacy Policy | RocketFNCL
© 2023 by Rocket Financial Inc. All rights reserved.